The automotive industry has come a long way in the USA since the 1890s.  The automotive industry is one of the world's most important economic sectors by revenue.  As this industry expands geographically, leaders within the industry struggle to maintain their position by innovation, efficiency and most importantly sales.  The term automotive industry usually does not include industries dedicated to automobiles after delivery to the customer, such as after sale services, repair, automobile maintenance and customer satisfaction. ABD Alliance is also prepared to focus on these important, largely ignored, areas of the automotive industry to maximize customer satisfaction and sales.

Banks, insurance firms and financial services in general undergo severe market pressure through consolidation in the industry and decreasing customer loyalty. Furthermore, increased performance pressure resultant of shrinking margins, changes in the regulatory environment and the fast pace of technological developments are reasons why innovation and proper strategic planning become vital tools to succeed and retain customer loyalty in the financial world. ABD Alliance offers services that will enable financial institutions to maintain high levels of customer retention and satisfaction.

The global healthcare industry has transformed radically over the last decade.  The healthcare industry is increasingly competitive and the patient´s loyalty and satisfaction level remain crucial.  In an effort to help your organization lead within the industry, ABD Alliance will help your organization maintain a high level of patient satisfaction and measure all aspects of how the visit was perceived by the actual patient. Furthermore, our research will provide your organization with the necessary tools to identify the critical factors affecting levels of satisfaction and act to improve them.

The hospitality industry is a several billion dollar industry. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources.  This important industry mostly depends on the availability of leisure time and disposable incomeof which we did not hear much of since December 2008.  However, the expectations throughout 2011 and beyond are higher.  Now more than ever, the authenticity, professionalism, and actual concern for the satisfaction and well-being of the customers that is conveyed by successful organizations is a clear competitive advantage.  ABD Alliance will assist your company to ensure optimal performance and achieve a clear competitive advantage.

The retail industry is the second largest industry in the U.S. with over $3.8 trillion in sales annually.  In the last decade, we have seen most retailers promote on-line shopping.  There is no doubt that consumers are becoming friendlier with the process of purchasing goods and services online. This new form of shopping, combined with the social media marketing efforts of retailers are pushing products out the door. This is especially important news for retailers that are not currently selling online.  ABD Alliance can assist retailers to understand consumer trends for both on-site and on-line sales.

The telecommunications Industry is currently identified as a major driver of the global economic recovery.  Additionally, the telecommunications industry encompasses a number of other technology-related businesses.  Although the United States has long been both a technology innovator and a market leader, in the last decade it has been losing strength in the marketplace. Today's global competitive environment requires that companies be the first to introduce attractive products of the highest quality at the lowest price.  Furthermore, the continuous technological improvements within the telecommunications industry and in the manufacturing of high-technology consumer products are critical to maintenance of U.S. leadership in the global telecommunications marketplace.  Once again, understanding the customer and efficient business processes will be essential as ABD Alliance seeks to position and maintain the USA and its companies as market leaders and technology innovators.

Although every company and its management team are all unique and require innovation, financial and operational strategies, to compete for industry leadership, businesses must not omit the fact that the customer is the foundation and pillars of all industries.  Therefore, ABD Alliance offers, designs and implements business management tools for all levels of complexity, which will assist your company in better managing your relationship with your customer from day one.